Effective Date: 01/04/2025
Website: https://fitzone360.in

At Fitzone360, we value your commitment to fitness and wellbeing. Our goal is to provide the best possible experience through our classes, programs, and events. This Refund and Cancellation Policy outlines the terms under which cancellations, refunds, and reschedules may be requested and processed.

1. General Policy

All purchases made through fitzone360.in, including memberships, fitness programs, event registrations, challenge registration and merchandise, are subject to the terms and conditions stated below.
By purchasing or subscribing to any of our services, you agree to these policies.

2. Class & Membership Cancellations

• Monthly/Weekly Memberships:
  Once a membership period has started, fees are non-refundable under any circumstances.
  You may choose not to renew your membership for the next cycle by informing us at least 7 days before your renewal date.

   

• Trial Sessions or One-time Classes:
  Payments made for trial or single sessions are non-refundable and non-transferable.

   

• Missed Classes:
  If you miss a scheduled class or session without prior notice, it cannot be rescheduled or refunded.

   

• Rescheduling Due to Instructor or Facility Issues:
  If a class is canceled by Fitzone360 due to an unforeseen reason (such as instructor unavailability or facility issue), we will offer an alternative date or class credit.

   

3. Event Registration & Challenge Fees

• All event entries and challenge registrations are non-refundable once payment is confirmed.

   

• However, if the event is canceled or postponed by Fitzzone360, participants will be notified, and suitable options such as event rescheduling or transfer of credit will be provided.

   

• Registration fees are non-transferable to another participant or event unless explicitly allowed by Fitzzone360 in writing.

   

4. Personal Training & Coaching Programs

• Program fees once paid are non-refundable.

   

• Participants may request to pause or reschedule their program only under genuine medical or emergency reasons, subject to management approval.

   

• Any such request must be made in writing at least 7 days before the next scheduled session.

   

5. Product Purchases (Apparel, Merchandise, etc.)

• Products can be returned or exchanged only if defective or damaged upon delivery.

   

• Requests must be made within 7 days of receiving the product, along with photo/video proof of the issue.

   

• Refunds, if approved, will be processed within 7–10 business days to the original payment method.

   

6. Digital Programs or Online Subscriptions

• All digital content purchases (such as eBooks, online plans, or video programs) are non-refundable once accessed or downloaded.

   

• If you experience a technical issue preventing access, please contact us within 48 hours for assistance.

   

7. Refund Processing

If a refund is approved under any of the above eligible conditions:

• Refunds will be made to the original payment method only.

   

• Refund processing may take 7–14 business days depending on your bank or payment provider.

   

• Fitzzone360 is not responsible for delays caused by third-party payment gateways.

   

8. Policy Updates

Fitzzone360 reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions or wish to request a cancellation or refund under the applicable terms, please contact us:

Fitzone360 Support Team
📧 Email: support@fitzone360.in
📞 Phone: 7503255287
🌐 Website: https://fitzone360.in

Disclaimer:
This policy is designed to maintain fairness and transparency for all members while ensuring operational stability for our team and facilities. By registering, enrolling, or purchasing from Fitzzone360, you acknowledge that you have read, understood, and agreed to these terms.